We have listed below the breakdown of services provided by Bansko apartment support services which are included in the price to manage your apartment for 12 months from the date of signature on our contract unless stated.

Rentals

We will not charge commission on any rentals sourced by the apartment owner however if we source rentals ourselves we will request just 5% commission on any bookings made.

Please note you will also be required to pay 10%  tax as defined in Bulgarian law also we will not guarantee any rentals however will actively seek these on your behalf through our working partners.

We will require a separate rental contract to be signed if this service is required.

Periodic Inspections.

We will inspect your apartment through our 10 day cycle to asses all is well and that the place is secure with no leaks or other maintenance issues reported. We will manage the heating to the current weather conditions and will also be on call in case of any emergencies or when access is required to your apartment.

Bill Payment

We would require  the appropriate utility account numbers plus ideally a deposit  to cover costs of utility bills over the period of your contract.

Please note: We will NOT charge for the provision of the service and we will check with the utility companies each month to confirm if there are any payments outstanding all receipts of payment will be scanned as proof of payment and can be requested at any time.

Meet Greet & Exit.

We will prepare your apartment switch on the heating and utilities then secure the apartment once your guests have left. Our team will meet with you and or your guests on arrival assist with any queries and supply 1 set of keys to your apartment. On departure your keys will be collected and an inspection of the apartment will be carried out to ensure no visible damage has taken place.

Apartment Preparation where no Meet & Greet is required.

If your guests are already key holders we will prepare your apartment switch on the electricity, heating, water etc and check the apartment is secure after your guests have left.

Unexpected Arrivals.

Please avoid any excess charges/call outs and keep us informed of visitors to your apartment a minimum of 48 hours before the arrival date. 

Inventory list and Linen.

You will receive 2 complete inventory checks per annum although for the 1^st year you are with us one will be taken when we take over the management.

Please note: If you choose to use your apartment for rent we strongly recommend that you only use white linen if your apartment is to be used by others minimizing the risk of lost laundry. If you wish to keep your own laundry in the apartment for your own use we suggest you have a cupboard/wardrobe that is locked for your personal use only.

Normal days / hours of work.

Our operating hours are Monday – Sunday 9am – 6pm local time and office is open from 12 - 5pm Mon, Wed, Fri, Sat & Sun.

Outside of these working hours charges at 10 euro per call out will be applied to the prepay account of the owner for meet, greets and departures

10 euro call out charges will apply during the following holiday periods:

Christmas eve from 3:00pm – 10am Boxing day - New Years eve from 6pm and New years day plus Good Friday – Easter Sunday – Easter Monday

Booking forms.

Emergency call outs.

If specifically requested we will visit your apartment to ensure all is OK or to offer access to external companies if there is a problem such as a water leak or remedial works are required.

Company registered in Bulgaria: 201095042

Tel: 00359 886 543262 / 00359 879 898627